This site will look much better in a browser that supports web standards, but it is accessible to any browser or Internet device.

Sales Training

Telephone Sales Workshop - Telephone Selling Skills

Course Outline

Train4Career's public Telephone workshop or Train4Career's custom-designed Telephone Selling Skills program will deal with participants specific needs. The interactive format using telephone switching equipment or audio taped phone directories applies specific selling skills to telephone selling. The workshop addresses telesales in areas such as incoming calls, outgoing calls, order taking, prospecting, selling, customer service, collection, and telephone etiquette.

Telephone Selling Skills teaches the telephone sales process and how it is affected by each customer's particular situation. The skills taught and learned will boost company's sales and profitability. The workshop participants will pinpoint customer concerns over the phone and determine how their company, product, or service can provide meaningful value to the customer, even in a competitive or saturated market. A direct focus on industry-specific, videotaped role plays, audio taped phone conversations, and telephone switching for real life telephone practice allows all participants to learn by doing rather than being lectured at. Intensive feedback from the instructor guarantees direct skill reinforcement and individual skill development.

On-Site Training : can be tailored to the needs of client organization and delivered on-site at time and location of client choice.

  Objectives :

Participants will learn to:

  • Learn to handle difficult objections
  • Understand the difference between telephone and face-to-face selling
  • Use the telephone selling process so you can sell long-term relationships rather than low bids
  • Interview customers instead of pitching products 
  • Think and respond like a business consultant
  • Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry
  • Determine an optimum strategy for advantage over the competition Differentiate your product and company 
  • Deal with multi-level sales structures
  • Identify and quantify the costs of sales
  • Determine opportunity areas for adding value to a customer's business

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

$899 + HST per participant for a one day workshop,
$1799 + HST per participant for a two day workshop,
$2499 + HST per participant for a three day workshop,

We offer a 10% discount for each additional participant

For more information on any course, please call us at 647-271-3330 or e-mail to support@train4career.net