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Course Outline
Train4Career's public Telephone Selling Skills workshop or Train4Career's custom-designed Telephone Negotiation Skills program will deal with participants specific needs. The interactive format using telephone switching equipment or audio taped phone directories applies specific negotiation skills to telephone selling. The workshop addresses telesales in areas such as incoming calls, outgoing calls, order taking, prospecting, selling, customer service, collection, and telephone etiquette.
Telephone Negotiation Skills teaches the telephone sales process and how it is affected by each customer's particular situation. The skills taught and learned will boost your company's sales and profitability. The workshop participants will pinpoint customer concerns over the phone and determine how their company, product or service can provide meaningful value to the customer—even in a competitive or saturated market. Direct focus is geared toward industry-specific and videotaped role-plays, audiotaped phone conversations and telephone switching for real life telephone practice. This hands-on approach allows all participants to learn by doing rather than being lectured to. Intensive feedback from the instructor guarantees direct skill reinforcement and individual skill development.
On-Site Training : can be tailored to the needs of client organization and delivered on-site at time and location of client choice.
Objectives :
Participants will learn to:
Available Formats for Employees and Managers
At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.
$899 + HST per participant for a one day workshop,
$1799 + HST per participant for a two day workshop,
$2499 + HST per participant for a three day workshop,
We offer a 10% discount for each additional participant
For more information on any course, please call us at 647-271-3330 or e-mail to support@train4career.net