This site will look much better in a browser that supports web standards, but it is accessible to any browser or Internet device.
Browse by Subject |
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Cost: $ 799 + HST
Course Outline
Customer Service Phone Skills is a one-day workshop designed to teach the skills that will help improve customer service representative's telephone interactions through an increased understanding of who the customer is and how to treat them effectively. The focus of this seminar is to develop an understanding of what constitutes quality customer service and the correct way to provide these services over the telephone.
Customer Service Phone Skills uses multiple highly interactive exercises, enabling participants to practice skills which apply to their work environment. Intensive feedback is provided by a skilled instructor and the peer group using objective measurement criteria to assess progress.
A behavioral instrument is used in the workshop to determine the representative's primary and secondary behavioral styles when interacting with their customers. This teaches the customer service representative how to be more flexible with different behavioral types in order to create a positive "chemistry," thereby maintaining successful business relationships.
On-Site Customer Service Training : can be tailored to the needs of client organization and delivered on-site at time and location of client choice.
Training Objectives :
Participants in the Customer Service Phone Skills workshop will:
For more information on above course, please call us at 647-271-3330 or e-mail to support@train4career.net