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Sales Training
Customer Service - Customer Service Skills
Duration: 2 Days (10 am to 5 pm with one hour lunch break)
Cost: $ 1399 + HST
Course Outline
Customers are the life-blood of any business so providing great customer service is critically important. Customers expect the same quality that they would expect to receive. Keeping the customer satisfied needs to be the goal of everyone in the organization. Train4Career's Customer Service Skills teaches the powerful tools that guarantee that participants gain the insight into client behavior and learn the effective tools for creating lasting client satisfaction.
To develop, maintain, and expand business, this workshop teaches a complex array of client need driven behavior, which is practiced and critiqued in over 8 video taped exercises. The classroom environment is shaped largely by external forces—competitors seeking a larger piece of the pie, new entrants into the market, product innovations, and increasingly insistent calls for improved quality and reduced prices. These and other factors create heavier demand on participants to exhibit award winning customer relation's skills and techniques. Successful service is a combination of technical expertise, the ability to manage both information and people, and efficient, productive communication.
On-Site Customer Service Training : can be tailored to the needs of client organization and delivered on-site at time and location of client choice.
Training Objectives :
Participants in the Customer Service Skills workshop will:
- Learn and practice handling difficult objections
- Shorten the sales cycle for first time callers
- Gain valuable insights into client concerns
- Handle incoming call complaints
- Learn to be proactive rather than reactive
- Learn to show empathy
- Gain agreement from unhappy clients
- Work as a team when dealing with customer concerns
For more information on above course, please call us at 647-271-3330 or e-mail to support@train4career.net