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Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Cost: $ 799 + HST
Course Outline
Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and how they can be overcome professionally. The group will share their own experiences and discuss ways of improving this vitally important part of the sales process. The course also covers listening skills, closing strategies and maximising opportunities.
This course suitsAny person involved in face to face selling of a product or service
What delegates will gain from the course
For more information on above cource, please call us at 647-271-3330 or e-mail to support@train4career.net