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Whether you are a new recruit or an experienced salesperson, the aim is to improve your performance to increase sales.
At the end of the Telephone Sales training course, delegates will know the principles of selling over the telephone, the structure of the call cycle and relate customer needs to their products and services through the process of effective questioning, listening and identifying buying needs and criteria.
The Definition of Selling Glossary of Sales Terminology Skill knowledge and attitude Converting enquiries into sales Incoming calls
Finding the MAN
The Sales Cycle The A I D A Sales Structure
Features, Advantages and Benefits (F.A.B.)
Express the feature, explain the advantage and deliver the sales benefit. Questioning Skills - When and how to use:
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Situation Questions
Listening Skills – Are You a Good Listener?
Reasons for Low Feedback Objection Handling
Hidden Objections
Four More Techniques for Handling Objections
Managing Sales Time |
Available Formats for Employees and Managers
At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.
$899 + HST per participant for a one day workshop,
$1799 + HST per participant for a two day workshop,
$2499 + HST per participant for a three day workshop,
We offer a 10% discount for each additional participant
For more information on above course, please call us at 647-271-3330 or e-mail to support@train4career.net