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Telephone Techniques - Incoming & Outgoing Calls

Course Outline

This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas.

This course suits

Any receiving incoming and/or making outgoing business calls that wish to improve their call handling skills.

What delegates will gain from the course
  • Greater confidence to make outgoing calls professionally
  • Greater confidence to handle incoming calls courteously and professionally
  • The ability to get through to the right person
  • Increased confidence to return calls
  • To return to the workplace with genuine leads generated during the course
  • Discuss and resolve any obstacles and problems

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

$899 + HST per participant for a one day workshop,
$1799 + HST per participant for a two day workshop,
$2499 + HST per participant for a three day workshop,

We offer a 10% discount for each additional participant

For more information on above course, please call us at 647-271-3330 or e-mail to support@train4career.net