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Objection Handling Skills
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Cost: $ 799 + HST
Course Outline
Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: 'I think it's too expensive,' they will lose the sale so quickly, that they might as well have answered 'I couldn't agree with you more!' Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with.Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.
This course suitsAny person in a sales or customer care role who wishes to improve their objection handling skills.
What delegates will gain from the course- To handle and overcome objections at all levels
- How to maximise profit through negotiation
- How to apply a close to a negotiating situation
- Understand the importance of customer care in a sales environment
For more information on above cource, please call us at 647-271-3330 or e-mail to support@train4career.net