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Customer Satisfaction as a Selling Tool
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Cost: $ 499 + HST
Course Outline
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.
This course suitsAnybody who works in a sales environment. Anybody who works in a customer care environment.
What delegates will gain from the course- Understanding the need to be pro-active in customer care
- A personally developed script to approach customers regarding service levels
- Well rehearsed answers to complaints and compliments
- How to turn complaints and compliments into more business
For more information on above cource, please call us at 647-271-3330 or e-mail to support@train4career.net