Managing Multicultural Teams for Peak Performance

Culture is like water to a fish. It does not know that water exists until it jumps out of it.

Course Outline

Understand how cultural differences can greatly affect the dynamics of teamwork, decision making, risk taking and impact the bottom line! At this seminar, you'll learn how to adapt your managerial style to the unique needs of your diverse group. Discover how to communicate, motivate and manage conflict across cultural boundaries. Get proven techniques to help you function as a true team where differences are not challenges but opportunities for increased creativity and productivity.

Who Should Attend

This course is a must for managers who oversee employees of different nationalities or cultural backgrounds or work in multinational organizations and who want to leverage the strengths of a multicultural workforce to maximize team performance.

How You Will Benefit

• Manage conflict resulting from cultural differences 
• Resolve communication breakdowns and avoid misinterpretations 
• Build trust and rapport as you integrate dissimilar viewpoints 
• Increase cooperation and create cross-cultural synergy within a diverse team
• Enlist and retain valuable employees
• Effectively work and communicate with remote or offshore groups

What You Will Cover

• The multicultural mindset
• How culture impacts everyday business interactions
• Communicating in a multicultural workplace: how style differences lead to misunderstanding
• Multicultural management strategies and practice
• Managing conflict: types of conflicts and their impact
• Direct vs. indirect, emotional vs. unemotional communication
• Creating cross-cultural synergy
• How different cultures regard employee-manager interaction, time management, teamwork, decision-making and other issues
• Recruiting from a culturally diverse talent pool

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

$899 + HST per participant for a one day workshop,
$1799 + HST per participant for a two day workshop,
$2499 + HST per participant for a three day workshop,

We offer a 10% discount for each additional participant

For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants,convenient dates etc.