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First-Line Supervision

Course Outline

Join the thousands of supervisors who have learned the ropes with this classic self-paced course on mastering supervisory skills. Now completely revised and updated, First-Line Supervision gives you all the confidence and know-how you need to achieve and maintain supervisory success in the contemporary workplace.

Filled with expert information on all the basics of the job-from managing time and stress to motivating and counseling employees-First Line Supervision is light on business-school jargon and heavy on real-world guidance. Using self-assessments, action plans and relevant work examples, it shows you exactly how to apply crucial supervisory skills in your own workplace.

With First-Line Supervision you'll discover the best ways to orient, train, and coach employees. You'll improve your listening habits and communication skills. You'll learn the most effective uses of voice mail, e-mail and the Internet. You'll become adept at planning and conducting meetings, resolving workplace conflicts, and managing change.

Whether a novice or experienced supervisor, you'll find First-Line Supervision inspirational, instructive, and encouraging. Just think of the course as a trusted friend-one who will lead you step by step along a new path to success and satisfaction.

You'll learn how to:

  • Make a successful transition from staff to supervisor
  • Develop your own leadership style
  • Establish a positive, motivational work environment
  • Give feedback to improve performance
  • Build a top-performing team

Course Objective:

Develop skills to orient, train, coach, and manage employees using self-assessments, action plans, and relevant work examples.

About This Course

Effective first-line supervision stands out as a primary need for nearly every organization. The ultimate execution of corporate plans and objectives relies on the supervisory level and depends on the supervisor's skills and abilities. This updated and revised edition of First-Line Supervision will prepare supervisors to develop the competencies required to translate the organization's goals at the front line.

As a first-time supervisor, your initial objective will be to make the transition from worker to supervisor, assuming the responsibilities of motivating, coaching, and leading your staff. This will guide you in making the move to your new role, helping you identify your abilities and target skills to strengthen. Here you will learn how to develop your own leadership style, understand the important personal qualities of an effective supervisor, build a strong team, and master techniques for getting the work done. The course focuses on developing the key competencies required for success in a changing business environment. It of fers practical strategies for dealing with the daily realities of planning and conducting meetings, solving problems, crafting clear documents, training employees, and managing performance, conflict, and change.

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

$1799 + HST per participant for a two day workshop,
$2499 + HST per participant for a three day workshop,

We offer a 10% discount for each additional participant

For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.

 

 

 

Performance Management Workshops Toronto/First-Line Supervision Workshop Toronto