Successfully Managing People
Course Outline
How can you resolve conflicts less painfully, delegate critical tasks
more efficiently, energize your employees and transform resistance into
support?
Adjusting your management and personal styles to complement the culture
of your work group and your company as a whole can be the catalyst that
motivates your teams to heightened productivity.
Utilizing extensive practice in the principles of emotional intelligence,
Successfully Managing People underscores the importance of
self-awareness in developing sensitivity to and better communication with
others. You’ll leave this three-day seminar well versed in the most
effective methods for dealing with difficult people…winning cooperation and
trust…and ensuring that your people’s values and your organization’s goals
are in sync.
Who Should
Attend
Managers and individuals with management
responsibilities whose success depends on clear communication, a cooperative
attitude and commitment to shared goals.
How You Will Benefit
-
Motivate and direct the employees you rely on—even when they don’t
share your values
-
Adjust your management and personal style to the needs of different
situations
-
Get more done by using the appropriate delegation techniques for any
given situation
-
Resolve conflict more effectively in a wide variety of situations
-
Turn difficult people and poor performers into team players
-
Win the cooperation and trust from everyone in your organization
-
Increase your confidence, leadership skills and personal and
professional satisfaction in your job
What You Will Cover
The Experience of Being a Manager
- How to get people to want to do what they’re supposed to do
- Specific challenges you face when motivating others
Values
- Values and their impact on work life
- How values can have productive and nonproductive results
- Identify value conflicts in yourself and in others
Personal Styles
- Determine your own personal style profile
- Gain insight into the strengths and limitations of your profile
- Use behavioral clues to determine others’ personal styles
- How to work more effectively with other personal profiles
Motivation
- Motivational factors and their impact on behaviors and work settings
- How to tailor your motivational efforts to individual employees and
different situations
Listening, Body Language, Giving Feedback and
Dealing with Difficult People
- Use active listening to gain information and understand employees’
perspectives
- Effectively apply positive and corrective feedback
- Use appropriate values alignment when dealing with difficult employees
Conflict
- The dimensions of conflict resolution
- Identify your own preferred conflict-resolution styles
- Use different conflict-resolution styles in different situations
Delegation
- Different delegation styles: how and when to use them
- Determine the appropriate delegation style for employees and
situations
Understanding Organizational Culture and
Subculture
- The impact of organizational culture and subculture and “cultural
blinders”
- Explore the assumptions that impact your team’s thinking and actions
- Identify and build on the strengths of your team’s culture
Emotional Intelligence
- The components of emotional intelligence
- Gain an honest and accurate assessment of yourself
- Develop an improvement strategy
Ethical Leadership
- Identify your group’s values
- Your vision for ethical leadership
Action Planning
- Develop a specific plan for applying what you’ve learned back on the
job
- Identify people who can support your action plans
Available Formats for Employees and Managers
At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.
$1799 + HST per participant for a two day workshop,
$2499 + HST per participant for a three day workshop,
We offer a 10% discount for each additional participant
For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.