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Confronting the Tough Stuff: Management Skills for Supervisors
Course Outline
Learn how to successfully manage timely “real-life” challenges and increase your value and effectiveness as a leader!
In our rapidly changing business environment, sticky situations are bound to arise. Now you can prepare for the unexpected with enhanced confidence and problem solving skills. You’ll role-play real-life situations that challenge your solid management skills as you handle the issues of today: team dysfunction, mediation between difficult employees and coping and working through “survivor” shock from layoffs, mergers and acquisitions.
Who Should Attend
Managers and supervisors with three to five years of experience, process and production supervisors.
How You Will Benefit
- Master practical, proven techniques for dealing with uncomfortable, challenging situations
- Become skilled at trying to avoid potentially litigious situations
- Write a difficult-to-create performance evaluation
- Enhance your team-coaching skills
- Overcome communication barriers to productivity
- Understand how to supervise while coping with survivor shock
What You Will Cover
- How to coach uncooperative employees
- Constructive and destructive conflict and how to capture conflict’s benefits
- Techniques for using conflict to increase cohesion
- The four stages of mediation
- Learn to delegate effectively to reluctant staffers
- Motivate “survivors”: strategies for helping employees overcome organizational and interpersonal obstacles to performance
- How to write helpful, legally-sound performance appraisals
Available Formats for Employees and Managers
At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.
$1799 + HST per participant for a two day workshop,
$2499 + HST per participant for a three day workshop,
We offer a 10% discount for each additional participant
For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.
Management & Supervisory Skills Workshops Toronto/Management Skills for Supervisors