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Knock Your Socks Off Service on the Phone
Course Outline
You'll be able to:- develop your own phone personality
- tame the technology in your telephone
- avoid the pitfalls of taking messages, transferring calls, and other basics
- handle phone stress and stressful calls
- sell on the phone
- create a personal action plan to continuously improve your telephone performance
Practical exercises and real-world examples combine to reinforce your learning and nail down the powerful techniques that will multiply your telephone effectiveness many times over!
Course Objective: Improve telephone effectiveness by understanding the basics of customer service and business telephone etiquette.
Available Formats for Employees and Managers
At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.
$899 + GST per participant for a one day workshop,
$1799 + GST per participant for a two day workshop,
$2499 + GST per participant for a three day workshop,
We offer a 10% discount for each additional participant
For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.