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Managing the Customer Satisfaction Process

Course Outline

Managing the Customer Satisfaction Process presents an organized, systematic method of identifying, measuring, managing, and monitoring customer requirements and satisfaction to improve profits and beat the competition. It equips you with the tools you need to carry out the improvement process in your company .

Learn how to:

  • Identify customer requirements and expectations for quality and satisfaction
  • Assess and measure critical customer needs, market segmentation, competitive structure, and employee perceptions

Course Objective: Learn methods for identifying, measuring, and managing customers needs to improve satisfaction and profitability.

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

$899 + GST per participant for a one day workshop,
$1799 + GST per participant for a two day workshop,
$2499 + GST per participant for a three day workshop,

We offer a 10% discount for each additional participant

For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.