Delivering Knock Your Socks Off Service

Course Outline

In practical, easy to follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This program takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace:

• Knock Your Socks Off Service Skill Self-Assessments Get a snapshot of your current skill level. Identify your strengths and work on areas you need to improve.
   
• Goal-Setting and Action-Planning Worksheets Nail down your own Knock Your Socks Off Service goals, list action steps to achieve them, and track your progress.
   
• Exercises Apply what you're learning to your own work.
   
• Case Situations Prepare to meet challenging customer service issues before you encounter them. Learn from model answers based on tried-and-true methods used by successful customer service professionals.
   
• Desktop Reminders Check out the point-by-point guidelines you'll find throughout the course or keep them in view on the colorful laminated card provided. A quick glance when the pressure is on will remind you what to say or do next.

You'll learn how to:

• See things from the customer's point of view 
• Meet customer expectations and satisfy their needs 
• Create a memorable experience for the customer 
• Become easy to do business with 
• Determine the right time to bend or break the rules 
• Become a fantastic fixer and powerful problem-solver 
• Cope effectively with "customers from hell"  
• Avoid the ten deadly sins of customer service 
• Formulate smart answers to tough customer questions

Course Objective: Deliver world class customer service using Knock Your Socks Off skills in communication, self-management, and organization.

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

$1799 + GST per participant for a two day workshop,
$2499 + GST per participant for a three day workshop,

We offer a 10% discount for each additional participant

For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.