Keeping Customers for Life

Course Outline

Keeping Customers for Life, based on the best-selling AMACOM book of the same name, will set you on the path to 100% customer satisfaction and become your "bible" for achieving service excellence.

Learn how to:

• Apply the"I.D.E.A."Process (Identify, Diagnose, Explore, and Act) for resolving complaints and solving customers' problems
• Seize Customer Service Opportunities (CSO)
• Empower your frontline contact people to be proactive customer champions

Course Objective: Understand strategies for improving overall customer satisfaction and the process for resolving customer complaints and problems.

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

$899 + GST per participant for a one day workshop,
$1799 + GST per participant for a two day workshop,
$2499 + GST per participant for a three day workshop,

We offer a 10% discount for each additional participant

For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.