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Today's technology-driven call centers are one of the fastest growing business sectors in the world. With over 3 million agents in the U.S. alone, this workforce is growing at unprecedented levels, driving the need for increased competence and specific skill levels beyond those provided by standard customer service training.
Since call centers increasingly are a company's first line of contact with current and future customers, training call center staff can have an enormous impact on customers' loyalty and satisfaction. This course has been designed specifically to help frontline employees in call center customer service or sales to recognize the scope of the job and develop the skills necessary to create customer satisfaction.
Topics Include:
How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement.
Course Objective: To train frontline employees in call center customer service or sales to recognize the scope of the job and develop the skills necessary to create customer satisfaction.
Available Formats for Employees and Managers
At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.
$1799 + GST per participant for a two day workshop,
$2499 + GST per participant for a three day workshop,
We offer a 10% discount for each additional participant
For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.