Communication Skills for Managers

Course Outline

Gain the skills to:

• Become a more effective manager by improving your reading, writing, speaking, and listening proficiency
• Communicate clearly and correctly to avoid misunderstanding and get your message across
• Coach, motivate, encourage, support and teach your employees

The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This newly revised self-study is your guide to business communication that delivers the message whether written, or spoken, in person or via e-mail with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement.

Learn how to:

• Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader
• Ask the right type of question to elicit information, encourage a response, or create a relationship
• Master the techniques of successful presentations from planning to delivery
• Understand your audience before communicating your ideas in any format
• Choose the most appropriate mode for communicating your message
• Use effective language to express your ideas clearly in well-constructed letters, proposals, memos, and e-mail

Course Objective: Utilize techniques to improve your communication skills by increasing reading, writing, speaking, and listening proficiency.

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

We offer a 10% discount for each additional participant

For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.