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Workflow Modeling

Course Outline

Learn How To

  • Create workflow diagrams using various proven techniques
  • Determine which workflow modeling technique is best suited for your project
  • Find opportunities for process improvement using workflow models
  • Validate workflow models to ensure their accuracy and completeness
  • Use six proven enablers to improve processes

Course Synopsis

To develop a complete picture of the important requirements to support the business, the next critical step is documenting the flow of work, as it currently exists. Only then can you move forward to design the solution to support the business needs. The workflow model defines and diagrams “how” an organization performs its essential business activities.

The workflow model uses the Logical Process Model as the basis for diagramming each process as a workflow. These diagrams explain each activity and its interactions in detail, including how it is triggered, what resources are needed and what deliverables will be created. This knowledge will enable you to discover and address any unstated requirements prior to finalizing the project plan. These workflow diagrams are key to effective analysis and communications.

Participants will learn how to diagram current operating procedures (AS-IS) and look for areas of improvement (TO-BE). You will be prepared to construct and analyze the workflow diagrams, identify opportunities for process improvements and modify workflow to reflect these new improvements.

Reminder: Prior to taking this course, you should have acquired the background as taught in How to Gather and Document User Requirements and Logical Data and Process Modeling.

Course Topics

  1. Introduction to Workflow Modeling
    1. Concepts of modeling
    2. Types of models
    3. AS-IS vs. TO-BE models
    4. Modeling and the development life cycle
  2. Workflow Modeling Basics
    1. Workflow models
    2. Relating project deliverables
    3. Processes, functions and tasks
    4. Establishing the context of the process
    5. Identifying the process objectives
  3. Workflow Modeling Techniques
    1. Workflow models and their use
    2. CASE scenarios
    3. Workflow diagram components
    4. Workflow diagramming standards
      • ANSI
      • IDEF3
      • UML
      • CASE tools
  4. Workflow Modeling Approaches
    1. Identifying all sources of information
    2. Necessary levels of detail
    3. Determining correct approach
  5. Analyzing the Models
    1. Evaluating the value of a business process
    2. Measure the performance of a business process
    3. Looking for process improvement opportunities
    4. Brainstorming techniques
    5. Creating the TO-BE model from the AS-IS model
  6. Verifying and Validating (V&V) the Models
    1. Sources of information used
    2. V&V techniques
    3. Using a walkthrough
    4. Five questions used to verify models

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

$1799 + HST per participant for a two day workshop,
$2499 + HST per participant for a three day workshop,

We offer a 10% discount for each additional participant

For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.

 

 

 

Business Analysis Workshops Toronto/Workflow Modeling Workshop Toronto