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Business Skills for Administrators
Course Outline
The aim of this course is to give the busy administrator the skills to prioritise, organise and manage their working day. During the day delegates will also take a look at certain legislation that may effect their working environment.
This course suitsAnyone in an administrative role wishing to improve their business skills.
What delegates will gain from the course- Expertise in dealing with interruptions
- An understanding of how tasks can be better organised, delegated or eradicated
- An understanding of the Data Protection Act and Health and Safety Issues
- An understanding of how behaviour affects good working relationships
- An understanding of how to set clear communication objectives
- How to plan internal and external communication
Main Topics Covered:
Organisational Skills
(works styles, routine planning and prioritising time management)
Time and Self-Management
(Handling paperwork/saying 'No'/giving and receiving instructions)
An Overview of the Data Protection Act
Health & Safety
Being an Effective Communicator as well as Administrator
(identifying key skills/listening and questioning technique/body language/handling
difficult situations)
Available Formats for Employees and Managers
At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.
$1799 + HST per participant for a two day workshop,
$2499 + HST per participant for a three day workshop,
We offer a 10% discount for each additional participant
For Soft Skill Workshops outside the GTA, please contact us at 647-271-3330 or e-mail your request to support@train4career.net for pricing giving information like number of participants, convenient dates etc.