Calming Angry Customers
Calming upset customers can be a most daunting task. It involves listening to what they are saying, relating to them, appeasing them and sometimes restraining yourself. Those who work in the public sector know all about angry customers and how hard it is not to get upset at them. But not too many people can effectively calm down an angry, upset, and at times, unruly customer. This is because a truly upset customer is something that does not occur much. It is only when the customer starts yelling that those people who have to deal with said customer have practice. In the business world, that would be taking a huge risk for the company. What if the customer uses negative action against an upset customer? What if the customer uses negative word-of-mouth to give the company a bad name? To avoid these unnecessary risks, Key2Careers has created the Calming Upset Customers Workshop which will help those enrolled deal with situations like angry and upset customers. See that you should never have to deal with upset customers inefficiently again. Enroll today!
Available Formats for Employees and Managers
At our training centre in downtown Toronto
All one day workshops are from 10.00AM to 5.00PM with one hour lunch break.
Duration |
Cost CAD$ |
| One day workshop | $899 + HST |
| Two day workshop | $1799 + HST |
| Three day workshop | $2499 + HST |
We offer a 10% discount for each additional participant.
Click on Schedules to see workshop dates, on Skillsoft Certification Workshops to see different certification packages including "Train the Trainer" and many more workshops
At your location any where in Ontario
Duration |
Number of participants |
Cost CAD$ |
| 90 minutes Presentation (No handouts) |
5 - 50 |
$1599 + HST |
| Half a day Seminar (3 hours) (no handouts) |
5 - 50 |
$2500 + HST |
| Full Day Workshop (6 hours) Includes handout/presentation for each participant |
1 - 10 |
$2500 + HST |
| Full Day Workshop (6 hours) Includes handout/presentation for each participant |
11 - 20 |
$4000 + HST |
| Full Day Workshop (6 hours) Includes handout/presentation for each participant |
21 - 40 |
$5800 + HST |
At your location any where in any other Canadian Province except Ontario
Duration |
Number of participants |
Cost CAD$ |
| 90 minutes Presentation (No handouts) | 5 - 50 |
$2500 + HST |
| Half a day Seminar (3 hours) (no handouts) | 5 - 50 |
$3500 + HST |
| Full Day Workshop (6 hours) Includes handout/presentation for each participant |
1 - 10 |
$3500 + HST |
| Full Day Workshop (6 hours) Includes handout/presentation for each participant |
11 - 20 |
$5000 + HST |
| Full Day Workshop (6 hours) Includes handout/presentation for each participant |
21 - 40 |
$6800 + HST |
At your location any where in USA or any other country
Please contact us to request prices against specific requirements.
Please click here to register online or for more information contact us
Pay ment Options:
• Pay online through the secure online pay pal link provided.
• Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 647-430-7478
• For organizations wishing to pay thru a company cheque, please request an Invoice and mail a cheque pay able to " Key 2Careers" and send to: 920 Yonge Str, Suite 802, Toronto, Ont. M4W3C7.
For any enquiry please call us at 647-430-7478 or email us at: marketing@key2careers.net
