Soft Skills Training : Management Training : Corporate Training : Staff Development : Accent Reduction : Assertiveness Training : Interview preparation : Leadership Training : Business Etiquette : Communication skills Training : Presentation Training : Critical thinking : Stress Management training : facilitation training : Workplace harassment training : Diversity Training : Public speaking training : Corporate team building : Change management : Anger Management training : Improving Listening skills : Time Management training : Conflict Resolution Training : negotiation skills training : Emotional Intelligence Training : Toronto : Ontario : Canada : USA : California: New York :Key2Careers.net

Customer Service Skills

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

1. What is Customer Service ?
    - factors that make service good vs. those that ruin a customer service interaction.

2. Customer Service is an Attitude not a Department
    - Internal and External Customers
    - Internal Service is just as Important as External Service

3. Customer Expectations
    - Focusing and Prioritizing the Top Expectations of Customers
    - Creating a Service Mission Statement to stay Focused

4. Attitude
    - Attitude is a Choice that is Controllable
    - A Formula for Success

5. Having Influence in the Organization
    - Understanding the Two Levels of Customer Service
    - Documenting Customer Concerns

6. Personality Styles
    - Understanding Styles
    - Typing Ourselves and Others
    - Applying to Customer Relations and Team Building

7. Listening Skills
    - Three Styles of Listening
    - Removing Obstacles to Listening
    - Practicing Proactive Listening Habits
    - Handling Customers With Listening Problems

8. Telephone Techniques
    - Standing Out From the Competition
    - Doing the Basics Better: Greetings, Holds, Transfers, Returning Calls, Voicemail

9. Vocabulary
    - Keeping Customers Calm with Words
    - Persuasive Language Patterns to Gain Cooperation

10. Angry/Difficult Customers
    - 5-Steps from Angry to Repeat Customer
    - 3-Steps for Maintaining Our Composure

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

$899 + GST per participant for a one day workshop,
$1799 + GST per participant for a two day workshop,
$2499 + GST per participant for a three day workshop,

We offer a 10% discount for each additional participant.

Click on Schedules to see workshop dates.

At your location anywhere in Ontario

$1500 + GST for a 90 minutes presentation on any Soft Skill Topic.
$2500 + GST for a half-day seminar on any Soft Skill Topic.
Click on Pricing to see group pricing for a full day workshop at your location.

At your location anywhere in any other Canadian Province except Ontario

$2500 + GST for a 90 minutes presentation on any Soft Skill Topic.
$3500 + GST for a half-day seminar on any Soft Skill Topic.
Click on Pricing to see group pricing for a full day workshop at your location.

At your location anywhere in USA or other countries

Prices on request against specific requirements.

Please click here to register online or for more information contact us

Payment can be made as follows:
    - Pay online through the secure online paypal link provided.
    - Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 647-430-7478
    - For organizations, an Invoice can be mailed and a cheque payable to “ Key2Careers” can be mailed to 920 Yonge Str, Suite 802, Toronto, Ont. M4W3C7

For any enquiry please call us at 647-430-7478 or email us at: marketing@key2careers.net