Conflict Resolution Training Toronto, Conflict Resolution Training Workshop Toronto, Ontario, Canada, USA, Middle East

Conflict Management

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

1. What constitutes a Conflict?

2. Elements of a conflict
    - The People Involved
    - Levels of Authority
    - Urgency
    - Communication Channels

3. Costs of Conflict
    - Loss of Productive Time
    - Low Morale and Motivation
    - Bad Decisions

4. Relationships at Work
    - Varying Levels
    - Characters
    - Attitudes

5. Difficult People
    - Who Are They?
    - Why they are Difficult
    - How To Stay Calm
    - Changing Behaviour

6. Understanding Differing Personalities
    - Recognition
    - Expectations and Work Ethics
    - Strengths and Weaknesses

7. Communication Skills
    - Giving and Receiving Criticism
    - Responding with Confidence and Composure
    - Addressing Hostility and Aggression
    - Addressing indirect complaints
    - Addressing salary complaints
    - Dealing with aggressive employees
    - Dealing with workplace gossip
    - Encouraging employee interaction

8. The Chameleon Technique
    - Using Your Body Language
    - Words to De-escalate and Win

Conflict Resolution Training Toronto:

Keys2Careers College delivers Conflict Resolution Training workshop in Toronto, Ontario, Canada, USA and Middle East. Our Conflict Resolution Training workshop develops individual and organizational capacity to manage conflict.

Available Formats for Employees and Managers

At our training centre in downtown Toronto, 10.00AM to 5.00PM with one hour lunch break.

$899 + GST per participant for a one day workshop,
$1799 + GST per participant for a two day workshop,
$2499 + GST per participant for a three day workshop,

We offer a 10% discount for each additional participant.

Click on Schedules to see workshop dates.

At your location anywhere in Ontario

$1500 + GST for a 90 minutes presentation on any Soft Skill Topic.
$2500 + GST for a half-day seminar on any Soft Skill Topic.
Click on Pricing to see group pricing for a full day workshop at your location.

At your location anywhere in any other Canadian Province except Ontario

$2500 + GST for a 90 minutes presentation on any Soft Skill Topic.
$3500 + GST for a half-day seminar on any Soft Skill Topic.
Click on Pricing to see group pricing for a full day workshop at your location.

At your location anywhere in USA or other countries

Prices on request against specific requirements.

Please click here to register online or for more information contact us

Payment can be made as follows:
    - Pay online through the secure online paypal link provided.
    - Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 416-926-0616
    - For organizations, an Invoice can be mailed and a cheque payable to “ Key2Careers” can be mailed to 920 Yonge Str, Suite 802, Toronto, Ont. M4W3C7

For any enquiry please call us at 647-430-7478 or email us at: marketing@key2careers.net